Application Terms of Service

Effective Date: 1st January 2024

Welcome to Joiin! These Terms of Service ("Terms") govern your use of the Joiin-In mobile application (the "App"), website (joiin-in.com), and services (collectively, the "Services"). By using our Services, you agree to these Terms. If you do not agree, please do not use the Services.

1. Acceptance of Terms

By accessing or using Joiin-In, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

2. Eligibility

You must be at least 13 years old to use Joiin-In. If you are under 18, you must have permission from a parent or guardian.

3. Description of Services

Joiin-In allows instant group voice communication via a Bluetooth-connected button linked to your smartphone. The app operates on a freemium model, offering:

  • Free Use: Limited by voucher code, group size, or talk time.

  • Premium Access: Increased chat time and larger group sizes available through paid subscriptions or one-time purchases.

4. Account Registration & Access

  • You may need to create an account to access some features.

  • You may log in using existing Google accounts on Android.

  • You are responsible for maintaining the security of your account and credentials.

5. Subscription & Payments

  • Some features require a paid subscription or one-time purchase.

  • Payments are processed through Apple’s App Store and Google Play.

  • Subscriptions auto-renew unless canceled before the renewal date.

  • Refunds are subject to the policies of Apple and Google.

6. Acceptable Use

You agree not to:

  • Use the Services for illegal, harmful, or abusive purposes.

  • Disrupt, hack, or interfere with the functionality of the App.

  • Misuse the Bluetooth connection or voice communication features.

7. Termination

We reserve the right to suspend or terminate your access to Joiin-In for violations of these Terms.

8. Disclaimers & Limitation of Liability

  • The Services are provided "as is" without warranties of any kind.

  • We are not responsible for connectivity issues, device incompatibilities, or third-party service interruptions.

  • To the maximum extent permitted by law, Joiin-In is not liable for any indirect, incidental, or consequential damages.

9. Privacy

Your data is handled in accordance with our Privacy Policy. By using the Services, you consent to data collection and processing as described therein.

10. Changes to These Terms

We may update these Terms from time to time. Continued use of the Services after changes constitute acceptance of the new Terms.

11. Contact Us

For questions or concerns, contact us at
team@joiin-in.com

By using Joiin, you acknowledge and agree to these Terms.

Hardware Terms of Use

Morphic Technology Ltd warrants that your Joiin hardware product (“the Product”) will be free from defects in materials and workmanship for a period of 12 months from the date of delivery to the original retail purchaser (“the Warranty Period”). If a defect in the Product arises within the Warranty Period, Morphic Technology will, at its sole option and subject to applicable laws:
(a) repair or replace it with a new or refurbished product or component; or
(b) refund the original purchase price upon return of the defective Product.

This Warranty does not apply to Products you purchase from unauthorised resellers, or where the instructions for use and activation of the Product are not complied with or where the Product is damaged as a result of abuse, accident, modification, moist or other causes beyond our reasonable control.

All implied warranties of merchantability or fitness for a particular purpose with respect to the products are limited to the duration of the applicable express warranty. All other express or implied conditions, representations and warranties, including, including any implied warranty of non-infringement, are disclaimed.

Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary by jurisdiction. All warranty claims and replacements must be authorised. For details on claiming the warranty, please refer to our Return policy below. 

Please be aware that while Joiin is designed to be used in outdoor activities it is unfortunately not yet waterproof and should be protected accordingly. 

Note: Battery usage is regarded as normal wear and tear and is therefore not covered by the 12 month warranty. Morphic Technology will only honor battery claims that arise within 6 months from the date of manufacture.

Return Policy

We have worked very hard to create Joiin. We put all our love into the product and we believe that you will love it too. However, we realise the Product you receive from us may not be exactly what you expected. Should this rare occurrence take place, you may return all Joiin buttons purchased in the original transaction, in their original condition, with the original receipt and packaging, within 14 days of the date of delivery to you and we will exchange it or provide a full refund of the original purchase price.

Please note that this policy applies only to Products you purchase directly from us. If you purchased your product from an authorised Joiin supplier, please turn to the supplier itself. In certain cases, we may provide courtesy replacements even if the Product was not directly purchased from us.

This is in addition to your legal rights and your rights under the Joiin hardware 12 months Worldwide Warranty referred to above. Before returning, we will request a few details regarding your order and the issue you encountered. To apply for this, please contact us on email Team@Joiin-in.com

If you wish to return any product please send them to:

Morphic Technology Ltd

105-107 Easter Road, 

Edinburgh, 

Scotland, 

EH7 5PP

Please note that the cost of return shipping is at the purchaser’s expense and is non-refundable.